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General Questions
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| What is DSL? | Top | |
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In layman's terms, DSL means fast Internet access. DSL stands for Digital Subscriber Line because it involves the transmission of data in digital form. DSL technology uses ordinary copper telephone wire to transmit data at broad- band speeds of up to 7+ Mbps. This is the same wire that is already installed in hundreds of millions of homes and businesses throughout the world. DSL is an "always-on" service, thus eliminating the need to dial an external phone number for connectivity. In many cases DSL solves the bottleneck problems often associated with what is commonly referred to as the "last mile"- the link between the end-user and their network service provider. Before DSL became available, this link was achieved by using dial-up analog modems with speeds ranging up to 56 Kbps, and other less cost-effective options. The generic term for the family of DSL service is xDSL, where the (x) is a placeholder for the letter used for specific speed of DSL. Each DSL speed provides different data communication speed capabilities and limitations. Exact DSL service performance is based on the following factors: 1. The distance between
a user's premises and the local telephone company's central office. |
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| Is DSL available in my area? | Top | |
| To determine whether DSL service is available at your location, go to the following URL: http://www.DSL-Modem-Internet-Access.com/. Click on the "Order Now" button then enter your address and telephone number in the spaces provided, and hit the 'Qualify' button. The distance of your premises from the phone company CO (Central Office) is one of the most significant factors in deter- mining availability of DSL service. In order for the current DSL service available through DSL-Modem-Internet-Access.com to work the CO must be within about 12,000 feet of the end-user. The ability to offer DSL in various regions is almost entirely dependent upon specialized routers called DSLAMs being installed in the phone company COs. The time and costs involved in installing this equipment has made DSL availability even in large metro areas a gradual one, but all DSL providers have committed to making the technology widely available in the year 2000. If DSL service from DSL-Modem-Internet-Access.com is not currently available at your location, we will allow you to enter your email address so you will be notified when our service becomes available to you. | ||
| What can I do if coverage is not available at my address? | Top | |
| If you have entered your address into the DSL-Modem-Internet-Access.com's qualification form and DSL service is not available in your area, you may enter your email, address for notification when the service becomes available to you. You will be notified via email as soon as the proper equipment has been installed at a Central Office near your location or if other high-speed services become available to you. | ||
| What is the cost of DSL from DSL-Modem-Internet-Access.com? | Top | |
| DSL service from DSL-Modem-Internet-Access.com starts at $49.95/mo for the 608K/128K service and $89.95/mo for the 1.5M/384K service. An installation and equipment charge of $274 will appear on your credit card once you place an order. A $198 mail-in rebate is available after installation making the one time cost of installation and equipment only $76. | ||
| Will I incur any additional charges for my DSL service? | Top | |
| You may be subject to inside wiring fees if your DSL installation exceeds the time it takes to complete reasonable inside wiring involving a new jack and phone line (20 minutes). Inside wiring costs $88/hr and also applies if the technician has to install a new jack or wiring. (Note that you may want to perform the inside wiring yourself or hire a contractor if: you desire new inside wiring within existing dry wall, multiple phone closets exist, multiple rooms require wiring, DSL Service location is greater than 50 feet from phone box or one floor, above phone box, or other complex wiring situations exist.) -If you miss your DSL installation appointment, you will be charged $162.50 (for each missed appt.). -If you switch to DSL-Modem-Internet-Access.com from another ISP, you will be charged $199 instead of the usual setup fee. -If you cancel your DSL service before your one-year contract has ended, you will be charged a cancellation fee of the greater of the remainder of your contract or $250. -The upgrade/downgrade fee is $99 (for consumer-grade DSL). You will be sent a service agreement via email shortly after registering DSL service. This contract must be signed and faxed back to 1-650-777-4306. | ||
| Is the service agreement month-to-month or annual? | Top | |
| The term of your DSL contract is one year from the time your service is up and running. After the first year, your service agreement is month to month. If you wish to cancel service before one year has passed, you will be subject to a cancellation fee of the greater of the remainder of your contract or $250. | ||
| How many IP addresses do I get with my DSL service? | Top | |
| You receive one STATIC IP address with each DSL order. If you require more IP addresses, your can call 1-650-777-4306 and we can refer you to providers that offer such enhanced services. | ||
| How do I order DSL service from DSL-Modem-Internet-Access.com? | Top | |
| Ordering DSL Service from DSL-Modem-Internet-Access.com is easy! To determine whether DSL service is available at your location and order DSL service online, go to the following URL: http://www.DSL-Modem-Internet-Access.com and click the Order Now! button. Our registration system will guide you through the easy order process. If you prefer to order DSL service from a DSL-Modem-Internet-Access.com representative, you may call 1-650-777-4306 for customer service. | ||
| How can I check the status of my order? | Top | |
| To check the status of your DSL order, visit http://www.DSL-Modem-Internet-Access.com. Click on the "Member Login" button and enter your member name and password, in the fields given. (You will choose both a Username and Password when you place your DSL order and they will be emailed to you to acknowledge that DSL-Modem-Internet-Access.com received your order.) If you forget your member name and pass- word and need to check the status of your order, you may click on the "Forgot your password?" link at the following URL:http://www.DSL-Modem-Internet-Access.com/. | ||
| What happens to my dial-up connection when I get DSL? | Top | |
| You can maintain your dial-up account if you would like after your DSL line is installed, as the DSL line does not interfere with your existing phone connection. You must change your IP information, however, to ready your computer for DSL, which may impact your dial-up connection in some cases. |
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